FAQ's

If the product you have purchased carries an exchange surcharge then we will refund this surcharge when the old unit is returned in a clean and acceptable condition in the box that the new unit was supplied in together with the original (or a copy of) your invoice. 

Reasons for refusal of surcharge credits are: 

 1. Unit is physically damaged                                                                                                                      2. Unit is incomplete or dismantled                                                                                                             3. Unit is not the same as the one supplied                                                                                                     4. The unit is very dirty/oily 

After the unit is accepted for credit we will refund the cost of your surcharge to your original payment method. If you have any queries about refunds or credits please do not hesitate to contact us.

If the part you return is incorrect and you require a replacement then we will endeavour to exchange it for the correct part straight away. You will be liable for any difference in price between the returned part and the replacement.

If the replacement part is cheaper than the original then we will refund your original payment method with the difference. If you simply do not require the part(s) ordered then we will refund your account with the full price paid.

To return your product, you should mail your product to: 471 Wakefield Road, Liversedge, WF15 6BL, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item over £20, you should consider using a trackable shipping service as we don’t guarantee that we will receive your returned item.